I then switched off the printer / disconnected it - then reconnected it and switched it on and went back to the HP website, went to the drivers page for this printer, selected Windows 10 (mine is 32 bit - but check yours first), then downloaded the Full Solution drivers option. All worked fine first time! Printer and scanner!! Dec 28, 2016 I then switched off the printer / disconnected it - then reconnected it and switched it on and went back to the HP website, went to the drivers page for this printer, selected Windows 10 (mine is 32 bit - but check yours first), then downloaded the Full Solution drivers option. All worked fine first time! Printer and scanner!!
HP can identify most HP products and recommend possible solutions.
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This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.
Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers.
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This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.
Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers.
Data gathered:
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Hi,
Our HP Colour Laserjet CM1312 MFP printer has stopped being able to scan to our Windows 7 64-bit computer.
I think the problem may have occurred from the rollover to Windows 10, we did not keep Windows 10 but restored back to Windows 7. Prior to this upgrade the printer could scan to the computer. Since restoration to Windows 7 it now can not.
Following HPs instructions I have completely removed the printer and related software and reinstalled it. Several errors occur - the HP software is unable to complete the final connection to the printer, showing a dialogue box with the following:
(lines retrieve from the installation log- see attachments)
Similarly when you allow Windows to run the automatic driver installer, it tries to install 5 functions/software components:
'USB Composite Device
HP Scan
USB Printing Support
HP EWS
HP Color LaserJet CM1312 MFP Series PCL 6'
Only the 'USB Composite Device' and 'USB Printing Support' then become 'Ready to Use'. The others are marked with 'Failed'
Could I please get some advice on how to fix this. It seems (with prior experiences on different computers and with items such as keyboards) that the drivers made for Windows 10 simply do not work. In this case something about the change to W10 and back to W7 has affected its ability to install/run the driver.
This printer is not a current model but it is very reliable and I do not wish to do away with it simply because Windows has decided it doesn't want to support it anymore or can't fix its compatibility issues.
Thank you in advance for any help you can provide.